Knitlingo logoKnitlingo

Privacy Policy

Last Updated: October 14th, 2026

Welcome to Knitlingo ("we," "us," or "our"). Your privacy is important to us. This Privacy Policy describes how we collect, use, share, and protect your personal information when you access our website or services, including our knitting pattern translator.

By using our platform, you acknowledge that you have read, understood, and agreed to this Privacy Policy. If you do not agree, please discontinue use of our services.

We are committed to handling your data responsibly and transparently. Please read this policy carefully.

Information We Collect

1. Information You Provide Directly

  • Account Creation and Communications: When you create an account or contact us for support, we collect your name, email address, and any additional information you provide. If you sign up using your Google account, we collect your name and email address directly from Google.
  • Knitting Pattern Translator: When you upload text or documents for translation, we process the content along with any user preferences. We also collect details necessary for payment, such as the billing address, and usage data to enhance the functionality and accuracy of our translation services over time. Payments are securely processed through Stripe or PayPal—we do not store full payment details.

2. Information Automatically Collected

Like most other websites, we collect certain data automatically when you use our services, including, but not limited to, your IP address, browser type, operating system, and usage data.

3. Cookies and Tracking Technologies

3.1 Cookies

A cookie is a string of information that a website stores on a visitor's computer, and that the visitor's browser provides to the website each time the visitor returns. We only use essential cookies for core functionality, such as security, authentication, payments, and remembering your preferences.

Knitlingo visitors who do not wish to have cookies placed on their computers may set their browsers to refuse cookies. Disabling browser cookies may cause certain features of Knitlingo's website to not function properly.

3.2 Tracking Technologies

We use privacy-first, cookieless analytics tools to analyze usage patterns and improve our services. These tools process technical information, including IP addresses and browser information, to generate short-lived identifiers that change daily. We do not link website analytics to your account or email address, and we do not use the data for retargeting ads or other invasive tracking techniques. This helps protect user privacy while still providing us with valuable insights about how our service is used.

How We Use Your Information

We use your data to provide you with the services you requested, including:

  • Create and manage your account.
  • Facilitate translation features.
  • Securely process payments via Stripe or PayPal.
  • Communicate with you, including service updates or responses to inquiries.
  • Enhance security and platform integrity.
  • Comply with legal and regulatory obligations.

We may also use aggregated and anonymized data for research, analysis, and service improvements. Where applicable law requires a legal basis, we rely on our contract with you to provide accounts, services, payments, and support; legal obligations for required recordkeeping; and our legitimate interests in security, fraud prevention, troubleshooting, and limited cookieless usage measurement.

How We Share Your Information

With Third-Party Service Providers

We do not transfer your data to third parties for reasons other than providing our services or improving our application's functionality. We do not sell your personal data or use it for targeted advertising.

For Legal and Compliance Purposes

We may disclose information when required by law or to protect our rights, property, or safety, as well as that of others.

In Business Transfers

If Knitlingo undergoes a merger, acquisition, or sale, your data may be transferred to the new entity. We do not sell your personal data and only share information as outlined in this policy or with your explicit consent.

Data Security

We use encryption and access controls to protect your data. If you suspect unauthorized access or believe your data has been compromised, please contact us immediately.

Your Rights and Choices

Depending on your jurisdiction, you may have rights regarding your data, including:

  • Access: Request access to the data we have about you.
  • Correction: Request corrections to inaccurate or incomplete data.
  • Deletion: Request the deletion of your data, subject to legal or contractual limitations.
  • Restriction and Objection: Restrict certain processing or object to data use.
  • Data Portability: Receive a machine-readable copy of your data.

To exercise your rights, email contact@knitlingo.com. Where applicable, you may also lodge a complaint with a data protection authority, including in the country where you live or work.

Children's Privacy

Our services are not intended for individuals under 18. We do not knowingly collect data from children. If we discover such data, we will delete it promptly.

Data Retention

We retain personal information for a period consistent with our business purposes, depending on whether your account remains active and applicable legal recordkeeping requirements. We delete or anonymize information when it is no longer needed for those purposes.

Updates to This Privacy Policy

We may update this policy to reflect service, legal, or operational changes. For significant updates, we will notify you via email or through the platform and obtain consent if required by law.

Contact Us

For questions, concerns, or requests regarding this Privacy Policy, contact us at contact@knitlingo.com.